Service & Contact

The addresses of the parks can be found on the applicable park page under ‘practical info’.

Once you have chosen your booking, select your preferred payment method. The full amount in one go. A 50% deposit within 15 days, and the rest no later than 8 weeks before arrival. Or monthly instalments. If you don't want to pay a deposit, pay the whole amount in one go. You will need to make the full payment within 15 days of your booking. If you do not state a preference, a deposit payment method will be the default option. You can always choose to pay the amount at a later date in one go under My Roompot. Subsequent switching to instalment payments will no longer be possible.

You can easily cancel via My Roompot. If you don't have a My Roompot account then fill in the Cancellation form. You can cancel bookings for which the arrival date is at least 30 days in the future free of charge within 14 days of booking. This is very easy via My Roompot. Have you booked a last-minute holiday arriving within 30 days? Or do you want to cancel after 14 days? Then our normal cancellation fees apply.

We're sorry to hear you're unhappy. Please report your complaint to us, so we can come to a solution together. On holiday, of course, you want to have fun together.