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Top 5 frequently asked questions
The addresses of the parks can be found on the applicable park page under ‘practical info’.
To use the digital key, the app checks that all settings are in order. Bluetooth must be enabled. In addition, the app uses the location facility. If any of the settings are incorrect, you will automatically be shown your PIN.
If you are using an iPhone, the app will only ask you once for permission to use the location facility. You may have rejected it then. We recommend checking your settings and trying again. Go to Settings, click on Privacy and Security, then on the Location Facility. Check whether the location facility is on and whether you have given the Roompot App permission in the list below this setting.
Once you have chosen your booking, select your preferred payment method. The full amount in one go. A 50% deposit within 15 days, and the rest no later than 8 weeks before arrival. Or monthly instalments. If you don't want to pay a deposit, pay the whole amount in one go. You will need to make the full payment within 15 days of your booking. If you do not state a preference, a deposit payment method will be the default option. You can always choose to pay the amount at a later date in one go under My Roompot. Subsequent switching to instalment payments will no longer be possible.
Have you booked within 8 weeks before arrival? If so, the whole amount is payable in one go.
We're sorry to hear you're unhappy. Please report your complaint to us, so we can come to a solution together. On holiday, of course, you want to have fun together.
I have a complaint prior to your stay
If you have a complaint before your holiday starts, you can report it using our complaint form. We will handle your complaint and will always respond.
I have a complaint during my stay
If something is not to your satisfaction during your stay, please report it to the Service point as soon as possible. You may drop by the Service point or call us. Our on-site staff will do their best to work with you to find a solution.
If the Service point is closed, and you have a complaint or comment that can't wait, please press the intercom at the Service point and security or Guest services will help you.
I have a complaint after my stay
If you have a complaint after your holiday, you can report it using our complaint form. Please do so within 2 weeks of returning home. We will handle your complaint and will always respond.
In some of our parks, there are charging stations where you can charge your electric car during your stay. You'll need a charging card for this. Click on the link below to get to your park's page. You can see whether there is a central EV charging station at your park at Facilities under General.