What types of beds can I expect to find in my holiday accommodation?
The type of bed can vary per holiday home. There are single beds, double beds, box spring beds and bunk beds. You will find the type of bed in your holiday home under the Amenities of the holiday home. Just enter the park name below, and search for your accommodation. Most accommodations have single beds that are 90 cm wide and 200 cm long. Does your holiday home have the Extra long beds feature? Then all beds in the house have a size of 90x210 cm. One-person duvets and pillows are included in all holiday homes.
A cot is a standard feature in some holiday homes. If this is the case, it will be indicated under Child-friendly. In many cases, if a cot is not available, you can book a camping cot. This is easily done via My Roompot.

Was this answer helpful for you? What is the maximum number of guests in my holiday accommodation?
To ensure the safety and comfort of guests, a maximum number of people are allowed to stay in each holiday home. This number appears on your holiday home page at the top with the photo.

In some holiday homes, you can include 1 or 2 babies (0 to 2 years) in addition to the maximum number of people. You will then pay tourist tax for the babies. Please tell us if you have an extra one or two babies when you book. Not all holiday homes have space for an extra cot.
Was this answer helpful for you? The number of guests will change during my stay. What should I do?
Are more people staying over? Please inform the Service point and pay directly for their stay. For guests you only have to pay the standard tourist tax. If there are other compulsory charges, such as bed linen, you will also need to pay this for your guests.
No more people may stay overnight than the number for which your holiday accommodation is suitable. Are fewer people staying over than you booked for? Please report this to the Service point during check-out. Overpayments will be refunded within 7 days.
Was this answer helpful for you? Is the use of a fire pit allowed?
The rules on the use of a fire pit vary from one park to another. The park Service point will be happy to tell you more about this. In extreme weather conditions, like drought or high winds, rules on the use of a fire pit may vary.
Was this answer helpful for you? May I receive visitors during my stay?
Yes, with pleasure! Don't forget to register your visitors at the Service point beforehand.

Staying over is also allowed, as long as there aren't more people staying over than the number for which your holiday accommodation is intended. For guests you only have to pay the standard tourist tax. If there are other compulsory charges, such as bed linen, you will also need to pay this for your guests.
Was this answer helpful for you? Can I add a camping cot?
At many parks, you can book a camping cot as an extra. You can often book a sheet package for the cot too. You can do this during booking in step 2 under Extras. Would you like to add a cot afterwards? You can do so at the latest until 1 day before arrival, through My Roompot. You can find the credit options for children's products at Handy under Extras.
Good to know: there isn't an extra mattress at most parks. If you want to be sure, please contact the Service point.
Was this answer helpful for you? May I barbecue during my stay?
You can have a barbecue at all our holiday parks and campsites. Of course, only outside at your own holiday home, and with a bucket of water at hand. Open fires are prohibited in thatched roofed holiday accommodations. However, an electric BBQ is permitted. This also applies to some parks in the woods. If in doubt, ask at the Service point. Barbecuing is not allowed on the balcony of a hotel room or apartment.

During extreme drought or strong winds, a holiday park or campsite may temporarily decide not to allow barbecuing.
Was this answer helpful for you? Is free Wi-Fi available in my holiday accommodation?

This varies per park and per holiday home. You can find out whether there is free Wi-Fi under Facilities on your park and/or your holiday accommodation's page. Enter the park name to go directly to the park's page. Free Wi-Fi is available at most parks. You often do have to log in, though. In many cases, the Wi-Fi code can be found on a kitchen cabinet or on the television's home screen. We always mention where you can find the code in the app. If you stay on the campgrounds, you can request the Wi-Fi network code at the Service Point. Sometimes you do have to pay for Wi-Fi. Costs vary per park.

Was this answer helpful for you? Does my holiday home have air conditioning?
You can find out what is present in your stay on your holiday home's page. You can see if there is air conditioning in your holiday accommodation under the General heading under Facilities. The manuals of the available devices can be found in the app.
Was this answer helpful for you? Can I bring my pet on holiday?
Yes, in most cases. Your dog, cat or one of these caged pets is welcome at our holiday parks and campsites: rabbit, hamster, guinea pig, ferret, bird, mouse or rat. Reptiles are not permitted.

You can bring 1 or 2 pets in a part of our holiday homes. If it says Pets are welcome under the Amenities of your desired holiday home, it's okay. You can find these stays by checking 1 or 2 Pet(s) under Travel party at the top of your screen in the Search & Book.

Always indicate that you are bringing a pet when booking. With an online booking you do this in Step 1, Your travel party. Please contact our Guest Service to sign up for other pets or service dogs.

Do you want to add a pet to your travel group after booking? Please inform the Guest Service. They will help you look at the possibilities.
Was this answer helpful for you? May I take my pet with me to another country?
Within the European Union, certain rules apply when travelling with pets. Every pet must have a European pet passport, and a valid rabies vaccination. This vaccination must be administered at least 21 days before departure. The pet must also be identifiable via a chip or tattoo. For certain dog breeds, additional rules apply in certain countries. For example, some dog breeds are not allowed in France. In Italy, a muzzle is often mandatory in public areas. So brush up on the rules applicable at your holiday destination in advance. Please also take into account the rules of countries you travel through on your way to your final destination.
Does it says Pets are welcome under the Amenities of your desired holiday home? And do you comply with the above rules? Then you can take your pet with you to your foreign holiday destination. Always indicate that you are bringing a pet when booking. With an online booking you do this in Step 1, Your Travel Group. To register pets other than a dog, cat or ferret or for assistance dogs, please contact our Guest Service.

Do you want to add a pet to your travel group after booking? Please inform the Guest Service. They will help you look at the possibilities.
Was this answer helpful for you? What are the additional expenses for bringing a pet?
For dogs and cats, you pay a surcharge per animal, per night. You don't have to pay a surcharge for other caged pets such as a bird, guinea pig, ferret, rat, mouse, or hamsters.

A complete cleaning is required for all animals, unless it is already included as standard in the price of your stay. If you are taking advantage of a promotion where the final cleaning is offered at an extra discount, you will pay the original amount of the final cleaning.

The amount of the pet surcharge and final cleaning fee depends on the park. You'll find these prices in your price summary when booking. You may bring a maximum of 2 pets per campsite to our campgrounds. At the campgrounds, you will pay a nightly surcharge for each pet.
Was this answer helpful for you? Where can I find important telephone numbers during my stay?
You can see important phone numbers of your park in our app, under Service & contact. Is your park not in the app? Ask the Service point for the phone numbers. On some parks, there is a list of all the important phone numbers hanging outside at the Service point.
Was this answer helpful for you? What can I expect to find in my holiday home?

On the profile page for your holiday home, you will find what is included in your home, like a coffee machine, oven and such. As standard, all the holiday homes are completely equipped for the number of people the home accommodates. 

Whether bed linen and towels are also provided, varies by type of accommodation and park. Click on the i next to the price to see what is included. Once you do the booking, you will also see all included items on the statement. Have you booked already? If bed linen and/or towels are included, it will be stated on your confirmation. You can also find what you have booked in My Roompot, for example in the payment overview.

You can see whether there is an inventory list for your holiday home under Facilities on your holiday home's homepage.

Was this answer helpful for you? Can I rent a barbecue?

You can rent a barbecue at some parks. Please contact the Service point to see if this is possible at your park. The phone number can be found on the applicable park page under ‘practical info’.

Barbecue package
Many of our holiday parks offer barbecue packages. In addition to meat, salads and baguettes, it also includes a disposable barbecue. It couldn't be easier! You can book a barbecue package on My Roompot, up to a day before arrival. During your holiday, you can do so at the Service point. But be on time, barbecue packages can only be ordered up to a day before use.

 

Was this answer helpful for you? Do all of the holiday accommodations have parking spaces?
No, some parks are traffic-free or have traffic-free zones. To see the parking options for your holiday home, look under Amenities on your accommodation page. Parking is available by or near to your holiday home. Near to your holiday home means you will be able to park on the park's central parking lot.
No parking spaces by your holiday home, or expecting visitors? Cars can usually be parked free of charge in the park's central parking lot. More parking information for your park can be foundon the applicable park page under ‘practical info’.

Electric cars
Would you like to know if the park has charging stations for electric cars? Look on the applicable park page under ‘practical info’.

Disabled parking
Do you have a disabled parking badge? If so, where possible, you can park by your holiday home.
Was this answer helpful for you? I feel like doing a gourmet during my stay. Is that possible?

Yes, with your own gourmet set or (even more convenient) with a gourmet package that you can book in advance via My Roompot. With this package, in addition to all kinds of goodies to eat, you get a gourmet set on loan. 

Was this answer helpful for you? How many dogs or other pets are allowed in my holiday accommodation?
The number of dogs or other pets allowed in most holiday homes is 1 or 2. Contact the Service point if you want to be sure how many pets are allowed in your preferred holiday home. Contact details of a park can be found on the applicable park page under ‘practical info’.
Was this answer helpful for you? How many amps are available on my campsite?
The electricity connection varies by type of campsite and by park. The campsite page always indicates how many amps are available. Usually, this is 6 or 10 amps.
Was this answer helpful for you? Which television channels are available in the holiday accommodations?
Our TVs have a standard channel package. The exact channels differ per park. Do you want to know if a specific station is available? Then the Service point will be happy to help you. You will find the park contact details on the applicable park page under ‘practical info’.
Was this answer helpful for you? Where can I find the manuals for the devices and equipment in my holiday home?
You will find all the available manuals in our app. Look for the right park in the app, then click on More. Then click on In and around the house, and then on Manuals. Often, you can also find the manuals in the info folder in your accommodation. If an info folder is not available, the Service point can print the manuals for you, if you like.
Do you need a manual? Feel free to pass it on. Remember to mention in which type of holiday home and at which park you are staying. Thus, we can improve the available information thanks to your help.
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