No problem, we offer free Wi-Fi at many of our parks. So you can use the digital key after all!
Yes, it is safe to open the door using the app. You can only open the door of your cottage using your account. So you don't have to worry that someone else can enter your cottage using the Roompot app.
Yes, you can share the digital key. The digital key is available in the main booker's My Roompot account, and works in the Roompot App. You will find the option to share directly below the option to open the door. The shared key is a link that you can forward via a message.
Remember that whoever you share the key with can open the door to your accommodation. So don't share it with just anyone!
The digital key is currently available at a limited number of parks. Check your arrival information e-mail to see whether the digital key is available for your accommodation. You will receive this approximately 1 week before arrival. The person who booked the holiday can use the digital key via the Roompot app. You'll need to log in with My Roompot in order to do this. It's also possible to share the digital key with the rest of the travel group.
Would you rather not use the digital key? No problem, you can always use the PIN code, which you'll receive in the same e-mail.
To use the digital key, the app checks that all settings are in order. Bluetooth must be enabled. In addition, the app uses the location facility. If any of the settings are incorrect, you will automatically be shown your PIN.
If you are using an iPhone, the app will only ask you once for permission to use the location facility. You may have rejected it then. We recommend checking your settings and trying again. Go to Settings, click on Privacy and Security, then on the Location Facility. Check whether the location facility is on and whether you have given the Roompot App permission in the list below this setting.
It's a pity that the door cannot be opened using the app. You can also open the door with the PIN. You can also access the PIN using the digital key. Please note that the digital key is only visible from check-in time. The PIN also works only from this time. You will receive the PIN by e-mail at the latest 1 day before arrival. This e-mail also notes the check-in and check-out times.
If you close the door properly, it always locks automatically after 10 seconds. You can then open it again using either the digital key in the app or using the PIN. Even when using the PIN, the door will lock again after 10 seconds.
Make sure you are logged into the app with the account you used when booking and are at the door of your holiday accommodation. On the app home screen, you will see an orange button to open the door. You can also press the key icon at the top of the screen.
Make sure you have an internet connection and that Bluetooth and location service are enabled. If you miss a setting, the app will ask you to activate the feature.
Swipe to unlock the door. The door is unlocked as soon as you hear a short beep. You may also hear the lock mechanism unlocking. After 10 seconds, the door will lock again automatically.
When you have booked a stay at one of our holiday parks, you will often receive a keycard or an access code to the holiday accommodation. The Keycard offers various possibilities, depending on the park. For example, you can use the Keycard for access to the park and your holiday home. Check the arrival information for each park to see what possibilities your Keycard offers. If you need an access code for your holiday home, you will receive it by e-mail.